Last Updated: October 31, 2024
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using https://www.ebazar.ma/ (the “Site”) operated by Ebazar.ma (“us”, “we”, or “our”).
Your access to and use of our handmade leather goods and services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and customers who wish to access or use our Site and services.
1. Agreement to Terms
By accessing or using our Site, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Site or purchase our products.
2. Products and Services
2.1 Product Description
- All our products are handmade from genuine leather
- Due to the natural characteristics of leather, each item may have slight variations in color and texture
- Product images are representative but may vary slightly from the actual item
- Dimensions provided are approximate and may vary slightly due to the handcrafted nature of our products
2.2 Custom Orders
- Custom orders are non-refundable
- Production time for custom items will be specified at the time of order
- We reserve the right to refuse custom orders that fall outside our manufacturing capabilities
3. Ordering and Payment
3.1 Order Acceptance
- All orders are subject to acceptance and availability
- We reserve the right to refuse any order
- Order confirmation emails do not constitute acceptance of an order
3.2 Pricing and Payment
- All prices are displayed in [Primary Currency]
- Prices may be displayed in local currencies but will be processed in [Primary Currency]
- Prices exclude shipping costs and import duties
- We reserve the right to modify prices at any time
- Payment must be made in full before order processing begins
3.3 International Orders
- Customers are responsible for all import duties, taxes, and customs charges
- We comply with all international shipping regulations
- Delivery times for international orders are estimates only
4. Shipping and Delivery
4.1 Shipping Policies
- Processing times vary by product and will be specified at checkout
- Shipping costs are calculated based on destination and package specifications
- We are not responsible for delays caused by customs or postal services
4.2 Risk of Loss
- Risk of loss and title for products pass to you upon delivery to the carrier
5. Returns and Refunds
5.1 Return Policy
- Returns must be initiated within 30 days of delivery
- Products must be unused and in original condition
- Custom orders are non-returnable
- Customer is responsible for return shipping costs
- Returns from international customers must comply with customs regulations
5.2 Refund Process
- Refunds will be issued to the original payment method
- Processing time for refunds is typically 5-10 business days
- Shipping costs are non-refundable unless the return is due to our error
6. Product Care and Warranty
6.1 Product Care
- Care instructions are provided with each product
- Failure to follow care instructions may void warranty coverage
- Natural wear and aging of leather is normal and not covered by warranty
6.2 Warranty
- Products are warranted against defects in materials and workmanship for 1 year
- Normal wear and tear is not covered
- Warranty claims must include proof of purchase
7. Intellectual Property
7.1 Content Ownership
- All content on the Site is our property or our licensors’ property
- Product designs, logos, and brand features are protected by intellectual property laws
- You may not use our intellectual property without our express written consent
7.2 User Content
- By submitting product reviews or photos, you grant us a license to use this content
- We may use customer photos for marketing with permission
8. User Responsibilities
Users of our Site agree to:
- Provide accurate account and order information
- Maintain the security of their account
- Comply with all applicable laws and regulations
- Not engage in fraudulent activities
- Not copy or reproduce site content without permission
9. Limitation of Liability
9.1 Disclaimer
- Products are provided “as is” without any guarantees beyond stated warranty
- We are not liable for any indirect, incidental, or consequential damages
9.2 Limitation
- Our liability is limited to the amount paid for the product
- Some jurisdictions do not allow liability limitations, so these may not apply to you
10. Account Management
10.1 Account Creation
- You must provide accurate information when creating an account
- You are responsible for maintaining account security
- We reserve the right to terminate accounts for violations of these Terms
10.2 Account Security
- You are responsible for all activities under your account
- Notify us immediately of any unauthorized use
11. Privacy and Data Protection
- Our collection and use of personal information is governed by our Privacy Policy
- We comply with applicable data protection regulations
12. Changes to Terms
- We reserve the right to modify these Terms at any time
- Changes will be effective immediately upon posting
- Continued use of the Site constitutes acceptance of modified Terms
13. Governing Law and Jurisdiction
- These Terms are governed by [Applicable Law]
- Any disputes will be resolved in the courts of [Jurisdiction]
- For international customers, mandatory local laws may apply
14. Contact Information
For questions about these Terms and Conditions, please contact us at:
Ebazar Team
Email: [email protected]
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.